Terms & Conditions
This Agreement was last modified on April 1, 2025.
1. Scope & Services
SERENDIP Spa & Wellbeing provides a range of wellness services, including but not limited to:
Spa treatments, including massages, facials, body therapies, and skincare treatments;
Wellbeing classes, including yoga, meditation, Pilates, and other holistic practices;
Workshops and private wellness consultations.
All services are provided exclusively by trained professionals in accordance with Belgian regulations. SERENDIP Spa & Wellbeing reserves the right to modify, discontinue, or update any service without prior notice.
2. Booking, Cancellations & No-Show Policy
All appointments must be booked in advance via SERENDIP Spa & Wellbeing’s website, phone, or in person.
A booking is only confirmed upon receipt of written confirmation via email or text message.
Clients are required to arrive at least fifteen (15) minutes before their scheduled appointment. Late arrivals may result in a shortened session without price reduction.
If, for any reason, you are unable to make your appointment, you will be charged the full price of your treatment if you cancel within 24 hours. This charge will be waived if you are able to provide someone to replace you. No-shows will be charged one hundred percent (100%) of the service price.
By booking an appointment, the client agrees to these cancellation policies and waives any right to dispute the cancellation fees.
3. Payment & Pricing
All prices are listed in EUR and include VAT where applicable.
Prices for services and products are displayed on the website and at Serendip Spa & Wellbeing and are subject to change without prior notice.
Full payment is required at the time of service unless otherwise stated.
SERENDIP Spa & Wellbeing accepts credit and debit cards, cash, and other specified payment methods.
Online payments are processed via third-party payment processors in compliance with Belgian financial regulations. SERENDIP Spa & Wellbeing does not store any credit card details.
All payments for memberships, prepaid packages, and gift vouchers are final and non-refundable.
4. Gift Vouchers, Memberships & Packages
Gift vouchers are valid for six (6) months from the purchase date unless explicitly stated otherwise.
Packages of six (6) and twelve (12) months grant access to services for the specified period and expire automatically if unused.
Membership contract is a 12-month agreement which will auto-renew on the anniversary day of the beginning of the contract. Minimum membership duration is 6 months. It is possible to cancel membership upon 30 day notice before next due payment, by email to info@serendipspa.com (but not during first 6 months)
All vouchers, memberships, and packages are non-refundable, non-transferable, and cannot be exchanged for cash or combined with promotions.
5. Health & Safety Regulations
Clients must inform SERENDIP Spa & Wellbeing of any medical conditions, injuries, allergies, or pregnancy before receiving any treatments or attending classes.
SERENDIP Spa & Wellbeing reserves the right to refuse or modify a service if it is deemed unsafe for the client’s health or wellbeing.
Clients who fail to disclose relevant health conditions waive any liability claims against SERENDIP Spa & Wellbeing.
SERENDIP Spa & Wellbeing upholds strict hygiene and sanitation standards in compliance with Belgian health regulations.
6. Code of Conduct & Liability Waiver
SERENDIP Spa & Wellbeing is a professional wellness environment where respect and appropriate behavior are expected at all times.
Any form of verbal abuse, inappropriate conduct, or harassment towards staff or other guests will result in immediate removal from the premises.
In such cases, the individual will be banned from future bookings, and SERENDIP Spa & Wellbeing reserves the right to take legal action, including filing a police report.
By entering the premises, clients acknowledge that any breach of this code of conduct releases SERENDIP Spa & Wellbeing from any obligation to provide services or refunds.
7. Pregnancy Disclaimer & Limitation of Liability
Pregnant clients must inform SERENDIP Spa & Wellbeing before booking treatments or classes.
Only treatments specifically designed for pregnancy, as well as all facials, are permitted after the first trimester (from the third (3rd) month) up until delivery.
SERENDIP Spa & Wellbeing strongly recommends that pregnant clients seek medical approval before booking treatments.
SERENDIP Spa & Wellbeing is not liable for any pregnancy-related complications, injuries, or adverse effects arising from treatments or wellness activities.
8. Personal Belongings & Liability for Loss or Damage
Clients are responsible for their personal belongings. SERENDIP Spa & Wellbeing is not liable for any lost, stolen, or damaged personal items.
Lockers may be available for temporary use, but SERENDIP Spa & Wellbeing does not provide insurance coverage for stored belongings.
9. Limitation of Liability & Legal Disclaimer
While SERENDIP Spa & Wellbeing takes every precaution to ensure client safety and satisfaction, it is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of its services, products, or facilities.
Clients participate in all treatments and wellness activities at their own risk.
SERENDIP Spa & Wellbeing’s liability is strictly limited to cases of gross negligence or willful misconduct as defined under Belgian law.
By booking a service or participating in a class, clients explicitly acknowledge and accept this limitation of liability.
10. Governing Law & Dispute Resolution
These Terms & Conditions are governed by Belgian law.
In the event of a dispute, clients agree to seek an amicable resolution before initiating legal action.
Any legal claims shall be subject to the exclusive jurisdiction of the courts in Brussels, Belgium.
Privacy Policy
Effective Date: April 1st, 2025
This Privacy Policy explains how SERENDIP Spa & Wellbeing collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection laws. By using our website or services, you agree to this Privacy Policy.
1. Data Collection
SERENDIP Spa & Wellbeing collects personal data through various interactions, including but not limited to:
Registration on our website
Booking an appointment or purchasing services
Subscribing to our newsletter
Completing surveys or feedback forms
Contacting our customer support team
The types of personal data we collect include:
Personal Identification Information: Name, email address, phone number, and other contact details
Payment Information: Credit/debit card details and billing information (securely processed via third-party providers; Serendip Spa & Wellbeing does not store credit card details on its servers)
Booking Details: Information related to appointments, requested services, and client preferences
Website Usage Data: IP address, browser type, device type, and other technical data for website performance analysis
Marketing Preferences: Communication preferences and responses to marketing campaigns
You may choose not to provide certain information, but doing so may limit your ability to use some of our services.
2. Purpose of Data Processing
Serendip Spa & Wellbeing processes your data for the following purposes:
To manage bookings and provide requested services
To personalize and improve user experience
To enhance customer support and respond to inquiries
To process secure payments and prevent fraud
To send promotional emails and updates (you may opt-out at any time)
To analyze website traffic and usage patterns for service improvements
To comply with legal obligations and enforce company policies
3. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data, including:
Secure Socket Layer (SSL) encryption for data transmission
Access controls limiting data to authorized personnel
Compliance with GDPR requirements for data protection
No storage of sensitive payment information on our servers
4. Use of Cookies
Serendip Spa & Wellbeing uses cookies to enhance user experience and analyze website traffic. Cookies help store preferences, optimize navigation, and track user interactions. You can modify cookie settings in your web browser.
5. Data Sharing and Third-Party Processors
Serendip Spa & Wellbeing does not sell or trade personal data. We only share information with trusted third-party service providers for operational purposes, including:
Mindbody : Online booking and payment processing
Google Analytics: Website performance analysis
Squarespace / BioSite: Website hosting and management
Facebook (Meta): Digital marketing and targeted advertising
These third-party providers are contractually obligated to process data in compliance with GDPR. Future updates to our service providers will be reflected in this policy.
6. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
Right of Access: Request details of personal data we hold about you
Right to Rectification: Request corrections to inaccurate or incomplete data
Right to Erasure (Right to be Forgotten): Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data under certain circumstances
Right to Data Portability: Request a copy of your data in a commonly used format
Right to Object: Object to data processing for marketing purposes
To exercise these rights, please contact us at info@serendipspa.com with your request. We will respond within the legally required timeframe.
7. Third-Party Links
Our website may contain links to external websites. Serendip Spa & Wellbeing is not responsible for the privacy policies of third-party sites and encourages users to review their policies before providing personal information.
8. Children’s Privacy Protection
In compliance with the Children’s Online Privacy Protection Act (COPPA), Serendip Spa & Wellbeing does not knowingly collect personal data from individuals under sixteen (16) years of age. Our services and website are intended for users aged sixteen (16) and older.
9. Changes to the Privacy Policy
Serendip Spa & Wellbeing reserves the right to update this Privacy Policy. Any significant changes will be communicated via our website or email notification. Continued use of our services following changes constitutes acceptance of the revised policy.
Website Use Policy
This Terms & Conditions Agreement ("Agreement") governs the use of www.serendipspa.com ("Website") operated by Serendipity Wellness SPRL, hereinafter referred to as "SERENDIP Spa & Wellbeing", "we", "us", or "our". By accessing or using the Website, including booking services or submitting content, you agree to comply with this Agreement. If you do not agree to these Terms & Conditions, please discontinue the use of the Website immediately.
1. Definitions
Agreement: Refers to these Terms & Conditions, including the Privacy Policy.
User: Any individual or entity accessing the Website.
Submissions: Any content, feedback, or materials provided by users to SERENDIP Spa & Wellbeing through the Website.
Intellectual Property: All proprietary content, trademarks, and copyrighted materials owned by SERENDIP Spa & Wellbeing.
2. User Accounts
If you create an account on our Website or online booking platform, you are responsible for maintaining the confidentiality of your login credentials. You agree to accept responsibility for all activities under your account. If you suspect unauthorized access, you must notify us immediately at info@serendipspa.com. You must ensure that the information provided in your account is accurate and up to date. SERENDIP Spa & Wellbeing reserves the right to refuse service, suspend or terminate accounts, and modify or cancel bookings at our discretion.
3. Privacy & Data Protection
Our use of personal data is governed by our Privacy Policy. By using the Website, you acknowledge and agree to our data processing practices. We comply with GDPR and Belgian data protection laws to ensure secure handling of personal data.
4. Website Availability & Modifications
While we strive to maintain uninterrupted Website availability, we do not guarantee that the Website will always be operational or free from errors. Access may be temporarily restricted due to maintenance, updates, or unforeseen technical issues. We reserve the right to modify, suspend, or discontinue Website functionality without prior notice.
5. Accuracy of Information
SERENDIP Spa & Wellbeing ensures that Website content is accurate at the time of publication. However, we do not guarantee that all information remains current, complete, or error-free. We may update Website content at any time without prior notice. We disclaim liability for any reliance placed on Website information without independent verification.
6. Online Reservations & Transactions
Online bookings, purchases, and payments are processed through Mindbody. By making a booking, you agree to their terms & privacy policies, available at: https://co.mindbodyonline.com/legal/consumer-agreement. Payments are encrypted for security, and SERENDIP Spa & Wellbeing does not store payment details. We are not liable for any issues arising from third-party processing failures, data breaches, or service disruptions on external platforms. Users may request account deletion, including associated personal data, by submitting a formal request. Data will be permanently deleted within thirty (30) days. If you encounter technical issues with online booking, you may contact us at +32 2 503 5504 or info@serendipspa.com.
7. Intellectual Property Rights
All Website content, including but not limited to text, images, graphics, logos, audio, and software, is owned by SERENDIP Spa & Wellbeing and protected under Belgian and international copyright and trademark laws. Users may create hyperlinks to our homepage for non-commercial purposes, provided that the link does not misrepresent or damage the reputation of SERENDIP Spa & Wellbeing and that the Website is not portrayed in a false, misleading, or derogatory manner. Commercial use of our intellectual property, including logos or proprietary graphics, requires prior written consent.
8. User Submissions & Content
SERENDIP Spa & Wellbeing welcomes user-generated content, including feedback, reviews, and other materials ("Submissions"). By providing Submissions through the Website or associated services, you grant SERENDIP Spa & Wellbeing a non-exclusive, worldwide, royalty-free, irrevocable license to use, reproduce, modify, distribute, display, and perform the Submissions for purposes including but not limited to:
Marketing, promotional, or advertising materials.
Improving our services, Website, or user experience.
Incorporating feedback into our operational practices.
Users retain ownership of their Submissions and any intellectual property rights associated with them. However, by submitting content, you acknowledge and agree that SERENDIP Spa & Wellbeing is not obligated to use, publish, or maintain your Submission and may remove it at any time.
You represent and warrant that:
You own or have the necessary rights to provide the Submission.
Your Submission does not infringe upon any third-party rights, including intellectual property, privacy, or proprietary rights.
Your Submission does not contain unlawful, offensive, defamatory, or inappropriate material.
Serendip Spa & Wellbeing is not responsible for monitoring user-generated content but reserves the right to review, edit, or delete any Submission that violates these terms.
9. Termination of Access
SERENDIP Spa & Wellbeing reserves the right to terminate or suspend your access to the Website and associated services at any time, with or without prior notice, under the following circumstances:
Fraudulent, illegal, or unauthorized activities associated with your account.
Breach of these Terms and Conditions, including violations of intellectual property rights or submission policies.
Use of the Website in a manner that is harmful, disruptive, or offensive to other users, SERENDIP Spa & Wellbeing, or its affiliates.
Failure to comply with applicable laws or regulations while using the Website.
In the event of termination, SERENDIP Spa may restrict your access to your account, and any associated data may be deleted in accordance with applicable privacy laws and policies.
Users whose accounts are terminated have the right to appeal the decision by contacting us at info@serendipspa.com. Appeals will be reviewed on a case-by-case basis, and SERENDIP Spa & Wellbeing reserves the right to make the final determination.
All provisions of these Terms and Conditions that by their nature should survive termination shall remain in effect, including, but not limited to, intellectual property rights, warranty disclaimers, indemnities, and limitations of liability.
If you believe your account has been terminated in error, please contact us immediately to resolve the matter.
10. Third-Party Links & External Services
Our Website may include links to third-party sites for informational or service-related purposes. These external websites operate independently, and we assume no responsibility for their content, policies, or security practices. Users should review third-party terms before engaging with external sites.
11. Limitation of Liability
SERENDIP Spa & Wellbeing is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, services, or external links. Users access and utilize the Website at their own risk. To the fullest extent permitted by Belgian law, our liability is strictly limited to cases of gross negligence or willful misconduct.
12. Governing Law & Jurisdiction
This Agreement is governed by Belgian law. Any disputes arising from Website use shall be subject to the exclusive jurisdiction of the courts in Brussels, Belgium. Users agree to seek amicable resolution before initiating legal action.
13. Changes to this Agreement
SERENDIP Spa & Wellbeing reserves the right to update these Terms & Conditions at any time. Significant modifications will be communicated via the Website or email notification. Continued use of the Website following updates constitutes acceptance of the revised Terms.
14. Contact Information
For questions regarding these Terms & Conditions, contact:
Serendip Spa & Wellbeing
18, Place Stephanie
Brussels 1050, Belgium
Email: info@serendipspa.com
Website: www.serendipspa.com